Scam & Security

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Protecting Yourself Against Scams & Unauthorized Porting

At Unwyred ISP, your security is our priority. Mobile number theft and phone scams are on the rise. Criminals can use hijacked numbers to access your personal data or bank accounts.

What to do if you suspect fraud or an unauthorized port

If you suddenly lose mobile reception on your device, or receive a notification about a SIM swap or number porting request that you DID NOT authorize:

Contact us immediately at 1300 353 673 or via support@unwyred.com.au so we can freeze your account.
Contact your bank or financial institutions to secure your accounts.

Where to Report Phone Scams and Identity Theft

If you have fallen victim to a scam or believe your identity has been compromised, please report it to the following official government and law enforcement services:

Scamwatch (National Anti-Scam Centre): For reporting all types of phone, SMS, or email scams. File an official report via the Scamwatch website: https://www.scamwatch.gov.au/report-a-scam
ReportCyber (Australian Cyber Security Centre): If you have suffered financial loss or cybercrime due to a hack or scam, report it to the government at: https://www.cyber.gov.au/acsc/report or call 1300 292 371.
IDCARE: Australia’s national identity and cyber support service. They provide free, tailored support to help you recover if your identity details have been compromised. Visit: https://www.idcare.org/ or call 1800 595 160.
Australian Police: If you are in immediate danger or have lost money, contact your local state police network on 131 444 (or 000 for emergencies).