Hosted PBX
Your business phone system
in the
cloud

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol). Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.
Self Managment Portal
Configure the call flow via
our intuitive online management portal.
Easy to use - drag and drop web interface.
Flexible Pricing
Combine different call plans.
pay only for what you use.
Scale up and down easily.
Easy to connect
Use an IP desk phone, smartphone or PC.
Connect from anywhere via the internet.
From your office, from home or overseas.
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Hosted PBX
This is how it works

Phone Number

User Licence

Device Licence

Call Plan

Equipment

There are no phone lines - your number will never be busy again.

Number porting supported.Keep your existing phone number wherever you go.

Order new numbers from anywhere in Australia.

Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.

Our pricing structure is based on the number of people using a hosted phone system. The User Licence allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan.

This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.

As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.

Each device requires a Device Licence in our system and allows the flexibility of having one User object with one call plan linked to all devices.

We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device Licence. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. 

Flexible pricing structure

With our flexible PBX platform you can assign different call plans to each user in the system.

Below you can see our popular package deals. You are free to customise your subscriptions any way you like and save on monthly fees.

PAYG Starter

$30

per user per month
Other Destination

Unlimited Australia

$31.99

per user/month
Other Destination

Unlimited Australia Plus

$41.99

per user/month
Other Destination

Prices in AUD inc GST
Critical information summary (CIS)
Fair use policy applies to all call plans and services

Australian based service and support

Optional extras

Webphone

A phone in your browser.
Calls, phonebook, queue management and more from the comfort of the browser tab.

3rd Party Integrations

$4.40
per user /month

Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.

Call Recording Storage

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks. Call recording to email functionality is included at no extra cost.

Looking to customize your Hosted PBX system?

Hosted PBX

Features & Benefits of our platform

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licences and get it instantly activated.
You are now in true control of your business communications.

PBX Feature Highlights

Call queue wallboard
  • Our queue wallboard allows you to monitor the status of your call queues in real time.
  • You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
  • Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
  • Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
  • As with all of our features, there is nothing extra to pay for this new feature!
Phone auto provisioning
  • No more manual configuration hassle.
  • Supporting all Yealink IP handsets.
  • Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically.
Global Phone Book
  • Centralised management of phone book directories.
  • Create global and/or personal phone books, centrally hosted and accessible on various devices.
  • Manage phone book entries via web portal and combine it with your local device phone book.
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Call recording storage

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks.

CRM integrations

Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

Webphone

App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.

Web callback

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click ‘Call me’ and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.

Inbound SMS to email

This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only.

REST APIs

REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc.. This will allow third party applications to query our cloud PBX and Billing systems for various type of information.

Webhooks

Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents’ performance, offering training and supervising their calls to guarantee the best customer experience support.

Call queue wallboard

A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business. You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis. Outbound Call Rep

Outbound Call Reports

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 - NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Hosted PBX

Frequently asked questions

PBX stands for Private Branch Exchange and is a telephony system which allows communication internally within the company or externally with the outside world.

Classic PBX uses copper lines which are limited in capabilities by today’s standards and also you become location dependent. Hosted PBX is a next generation of telephony system: effectively it’s a set of software and hardware which is hosted in the cloud (data centre) and uses VoIP protocol to transit voice over the Internet.

Since Hosted PBX needs only the Internet to operate, a company becomes location independent and can move or open new offices without any delay. Also, as hosted PBX is based on software, it has great possibilities unseen before like hundreds of simultaneous calls only to one central number, smart routing of queues, call recording, performance reports, integration with third-party systems and so on with more features to come as software evolves pretty fast.

Such features are called unified communications. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other and using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls and email notifications. You can also look at our Microsoft Teams integration option to allow additional unified communication channels like chat, screen sharing, file transfer and more.

Yes, sure. You don’t have to buy a new phone number and lose your active number when switching to a new hosted PBX provider. Almost all Australian telephone numbers can be seamlessly ported into our system and be used without any restrictions. Also, any Australian number that we provide or that was ported into our service can be ported out to another provider as long as that provider is willing to take on the number.

Your older handset can be used with hosted PBX via a special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the Internet. However, we recommend using modern VoIP phones like Yealink that support HD voice quality and allow you to use the full range of features of the Hosted PBX.

You only need a tiny amount of bandwidth (connection speed) in order to use hosted PBX effectively. Each channel (one call) requires only 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03 Mbps. So even with 24 Mbps Internet speed it will be able to perform at least 300 simultaneous calls. However, quality of calls will highly depend on the reliability of your internet connection, so it does not have to be very fast but it must be reliable and stable.

We have multiple solutions that can make sure you can continue to receive calls even when your Internet goes down. For example, you can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any Internet connection.

Traditional phone lines are using G.711 codec, while hosted PBX can support codecs up to G.722. The difference between them is that G.722 uses a wider speech bandwidth of 50–7000 Hz compared to 300–3400 Hz of G.711 which allows to achieve HD quality of calls.

We guarantee 99.9% SLA backed uptime on all our systems. All parts of the hosted PBX are fully redundant, meaning that there is no single point of failure. We use an independent monitoring company called hyperspin.com to monitor our server uptime. 

Lets Talk

Chat with us

International call rates

Only Direct, Premium CLI enabled routes

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Austria – Vienna

$0.27 AUD

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Belgium – Brussels

$0.22 AUD

Austria – Vienna

$0.27 AUD

Belgium – Brussels

$0.22 AUD

Enter the phone number you wish to call to find the rate

For example, to find the rate for a call to Barcelona, Spain: you need to enter the country code (34) as well as the area code (932). You can also simply enter the first 3-6 digits of the phone number you intend to call..

Have special requirements?

Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Get a Quote

Have special requirements?

Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Hosted Form

Name
Service Address

Voip Form

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