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The mobile product of Unwyred uses the Telstra Wholesale Mobile Network, with predicted coverage areas in all Australian major cities, most outer-metro areas and larger regional centres, as well as many smaller towns and transport corridors.
Enjoy all of your internet content delivered via our Telstra Wholesale Mobile Network
At the conclusion of your monthly billing cycle, any unused data will be stored in your databank for use in the next billing period. Store up to a maximum capacity of a whopping 1000 GB.
Mandatory Anti-Fraud Porting Rules: In accordance with the Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020, Unwyred ISP will never complete a mobile number transfer without verifying ownership first. When a port is requested, we will issue a mandatory unique verification code via SMS to your existing SIM card. Do not share this code with anyone. If you receive an authorization code but did not request a transfer, it means a scammer is attempting to steal your number. Contact us instantly on 1300 353 673 and immediately alert the National Anti-Scam Centre (Scamwatch) at https://www.scamwatch.gov.au/report-a-scam
Unwyred uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
Yes, with our SIM only mobile plans, you can transfer your existing mobile number. Simply choose your plan above, click Order Now and complete our online order form, then call our team on 1300 353 673 to arrange the transfer of your number. For your security, we will verify your identity before any number is transferred.
Your SIM card(s) will be dispatched via Australia Post within 2 – 10 business days
These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide.
Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST).
Sundays and most national public holidays are not porting days which means that a mobile service provider is not obliged to process a port request, however, some ports may still be processed outside of the normal porting hours.
We cannot guarantee when your port will, or will not, take place.
It is quite possible that a mobile port that is submitted outside of these hours could still be processed so you should only submit an order to port your number to Unwyred when you are ready for your service to move over
New number
If you’ve requested a new mobile number, your service should be activated almost instantly but can take up to 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.
Transferring your number
If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can normally take around 15 minutes but can take 24 to 48 hours and is subject to ‘porting hours’.
The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the Unwyred network.
Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.
Porting hours are: (AEST)
We’re here to protect your mobile service.
Unauthorised transfers of mobile numbers between Telcos are rising and may lead to fraud and identity theft.
To protect you, we’ve implemented a process to verify number ownership prior to the transfer.
This involves sending a code to the number you’re transferring which must be confirmed by you before the transfer can proceed.
This is the safest, quickest and easiest way to transfer your number and why you should only activate when you have your phone.
You’ll need to check with your current telco if you’ll be charged early cancellation fees for transferring to Unwyred. In some cases you may also have a mobile handset repayment that you will need to payout.
It is not possible to choose your new number when activating your service. We will email you your new number once you have activated it.
The most common reason why porting fails is due to a mismatch between the information provided to us and that held by your current provider.
We check the following when porting:
We also recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.
Once you’ve done this, please call our team on 1300 353 673 or email support@unwyred.com.au and we will help you complete the transfer.
Recurring bolt-ons are automated on Unwyred Mobile and are perfect to cover that extra data you are expecting to use every month. Auto Bolt-ons of 2GB will apply for $10 per additional bolt on if you exceed your data limit, max up to 5 times every month to use in Australia.
2GB Auto bolt-on’s will occur automatically to your plan only when your plan’s data allowance or any other active bolt-ons are exhausted. If you do not exhaust your plan’s data allowance, there will be no charge.
Up to 5 x 2GB bolt-on blocks will be automatically added to your account as they are consumed, one by one. You just pay for the 2GB bolt-ons blocks that are added. Once the 5th data block is exhausted, excess usage charges may apply.
It is valid until the end of your monthly bill (27th of every month) and will be automatically renewed. You can cancel this bolt-on at any time, but any unused data will be forfeited.
To check the usage of you plan allowance, excess charges and bolt-ons usage while you are in Australia simply SMS the word Bal to 179 and you will receive a balance summary.
Download speeds are capped at 150Mbps and 250Mbps respectively. These are the maximum potential download speeds. Typical speeds may often be slower and will vary due to factors as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
All our plans come with Wi-Fi Calling & SMS. Stay connected even without a mobile signal – call and text back home using Wi-Fi, all on your plan’s unlimited allowances.
| Pack Name | Data Inclusions | Call Inclusions | SMS Inclusions | Validity | Cost per Pack |
|---|---|---|---|---|---|
| 3GB Travel Pack | 3GB | 300 Minutes | 300 SMS | 3 Days | $66 |
| 5GB Travel Pack | 5GB | 30 Minutes | 30 SMS | 7 Days | $35 |
| 10GB Travel Pack | 10GB | 60 Minutes | 60 SMS | 14 Days | $60 |
Roaming Country list: 68 Countries
Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hongkong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Latvia, UK Channel Island (Guernsey), Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, USA, Vanuatu, Vietnam, Isle of Man
Yes, with our SIM only mobile plans, you can transfer your existing mobile number. Simply choose your plan above, click Order Now and complete our online order form, then call our team on 1300 353 673 to arrange the transfer of your number. For your security, we will verify your identity before any number is transferred.
Your SIM card(s) will be dispatched via Australia Post within 2 – 10 business days
These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide.
Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST).
Sundays and most national public holidays are not porting days which means that a mobile service provider is not obliged to process a port request, however, some ports may still be processed outside of the normal porting hours.
We cannot guarantee when your port will, or will not, take place.
It is quite possible that a mobile port that is submitted outside of these hours could still be processed so you should only submit an order to port your number to Unwyred when you are ready for your service to move over
New number
If you’ve requested a new mobile number, your service should be activated almost instantly but can take up to 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.
Transferring your number
If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can normally take around 15 minutes but can take 24 to 48 hours and is subject to ‘porting hours’.
The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the Unwyred network.
Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.
Porting hours are: (AEST)
We’re here to protect your mobile service.
Unauthorised transfers of mobile numbers between Telcos are rising and may lead to fraud and identity theft.
To protect you, we’ve implemented a process to verify number ownership prior to the transfer.
This involves sending a code to the number you’re transferring which must be confirmed by you before the transfer can proceed.
This is the safest, quickest and easiest way to transfer your number and why you should only activate when you have your phone.
You’ll need to check with your current telco if you’ll be charged early cancellation fees for transferring to Unwyred. In some cases you may also have a mobile handset repayment that you will need to payout.
It is not possible to choose your new number when activating your service. We will email you your new number once you have activated it.
The most common reason why porting fails is due to a mismatch between the information provided to us and that held by your current provider.
We check the following when porting:
We also recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.
Once you’ve done this, please call our team on 1300 353 673 or email support@unwyred.com.au and we will help you complete the transfer.
Recurring bolt-ons are automated on Unwyred Mobile and are perfect to cover that extra data you are expecting to use every month. Auto Bolt-ons of 2GB will apply for $10 per additional bolt on if you exceed your data limit, max up to 5 times every month to use in Australia.
2GB Auto bolt-on’s will occur automatically to your plan only when your plan’s data allowance or any other active bolt-ons are exhausted. If you do not exhaust your plan’s data allowance, there will be no charge.
Up to 5 x 2GB bolt-on blocks will be automatically added to your account as they are consumed, one by one. You just pay for the 2GB bolt-ons blocks that are added. Once the 5th data block is exhausted, excess usage charges may apply.
It is valid until the end of your monthly bill (27th of every month) and will be automatically renewed. You can cancel this bolt-on at any time, but any unused data will be forfeited.
To check the usage of you plan allowance, excess charges and bolt-ons usage while you are in Australia simply SMS the word Bal to 179 and you will receive a balance summary.
Download speeds are capped at 150Mbps and 250Mbps respectively. These are the maximum potential download speeds. Typical speeds may often be slower and will vary due to factors as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
All our plans come with Wi-Fi Calling & SMS. Stay connected even without a mobile signal – call and text back home using Wi-Fi, all on your plan’s unlimited allowances.
| Pack Name | Data Inclusions | Call Inclusions | SMS Inclusions | Validity | Cost per Pack |
|---|---|---|---|---|---|
| 3GB Travel Pack | 3GB | 300 Minutes | 300 SMS | 3 Days | $66 |
| 5GB Travel Pack | 5GB | 30 Minutes | 30 SMS | 7 Days | $35 |
| 10GB Travel Pack | 10GB | 60 Minutes | 60 SMS | 14 Days | $60 |
Roaming Country list: 67 Countries
Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hongkong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Latvia, UK Channel Island (Guernsey), Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, USA, Vanuatu, Vietnam, Isle of Man
You won’t be able to roam. We advice that you purchase a local SIM to be able to continue to make calls and roam.
Yes, you can opt into the travel packs anytime while you are in an eligible country. The welcome message is sent when you first connect to the network and after 7 days if you remain connected to the same roaming network.
You will only get welcome message when you first connect onto a network and every 7 days (Even if you are already on a pack) if you remain connected. Please contact Unwyred support if you for any roaming issues.
Yes you can make calls and SMS to both Australia and to countries in the pack.
You will be able to receive SMS but not calls, if you don’t have roaming pack on.*
*You can make calls/SMS if you have access to WiFi.