Domestic and Family Violence Assistance

Unwyred ISP is committed to supporting our customers who are experiencing domestic, family, or sexual violence. Your safety and privacy are our highest priority.

Domestic, family, and sexual violence can include physical, sexual, emotional, psychological, financial, or technology-facilitated abuse. We understand that access to reliable internet and phone services can be critical for safety, communication, and seeking help.

Your Safety is Our Priority

If you are in immediate danger, call 000 (triple zero) for police or emergency services right away. We have dedicated policies and trained staff to help customers affected by violence. No evidence or documentation is required to access our support.

Our Commitment to You

Unwyred ISP will:Treat all requests with confidentiality and sensitivity.
Provide flexible and compassionate assistance.
Protect your privacy — information will only be shared with your consent or as required by law.
Work with you to maintain or restore your connection safely.

How We Can Help

We can assist with – Urgent reconnection or new service setup. – Protection from disconnection for unpaid bills related to your situation. – Financial assistance or flexible payment arrangements (in line with our hardship policy and the Telecommunications (Financial Hardship) Standard). – Safe account access or changes (e.g., password resets, contact details, or nominating a trusted person). – Flexible communication options. – Enhanced account security measures. – Confidential support and referrals to specialist services.

Getting Support

Contact our dedicated support team:

Phone: 1300 353 673

Email: support@unwyred.com.au

Our team is available to discuss your needs confidentially. You can also request a callback .If you prefer, a trusted friend or support worker can contact us on your behalf (with your permission).

Accessibility and Language Support

For Deaf, hearing, or speech-impaired customers: Contact the National Relay Service on 1300 555 727 or visit accesshub.gov.au.For non-English speakers: Call the Translating and Interpreting Service on 131 450.

Privacy and Confidentiality

All conversations are handled securely by trained staff. We respect your privacy at all times.

External Support Resources

You are not alone. Here are free, confidential services available 24/7:1800RESPECT – National domestic, family, and sexual violence counselling and supportPhone: 1800 737 732Text: 0458 737 732Online chat and video call: 1800respect.org.auLifeline – 24/7 crisis supportPhone: 13 11 1413YARN – 24/7 crisis support for Aboriginal and Torres Strait Islander peoplePhone: 13 92 76

South Australia specific support (Unwyred ISP customers are welcome to use these):

Domestic Violence Crisis Line (Women’s Safety Services SA) – 24/7 counselling, safety planning, and accommodation referralsPhone: 1800 800 098Women’s Domestic Violence Court Assistance Service – Legal supportPhone: 1800 246 642

Additional resources:

White Ribbon Australia: whiteribbon.org.aueSafety Commissioner (technology-facilitated abuse): esafety.gov.au

Financial Support

If you are experiencing financial hardship due to domestic or family violence, you may be eligible for:

– Our internal payment assistance options.– Government Crisis Payment or other supports via Services Australia.

We will work with you to find the best solution.

Our Ongoing Commitment

Unwyred ISP regularly reviews our policies, staff training, and procedures to ensure we provide the best possible support. We stand against domestic and family violence.

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