The Telstra Wholesale mobile coverage area reaches more than 98.8% of the Australian population and covers more than 1.6m square kilometers of the Australian landmass.
At the conclusion of your monthly billing cycle, any unused data will be stored in your databank for use in the next billing period. Store up to a maximum capacity of a whopping 500 GB.
Unwyred uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
Yes, with our SIM only mobile plans, you can transfer your existing mobile number. You do so via our self activation process which you can complete on our webiste once you receive the SIM card
Your SIM card(s) will be dispatched via Australia Post within 2 – 10 business days
These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide.
Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST).
Sundays and most national public holidays are not porting days which means that a mobile service provider is not obliged to process a port request, however, some ports may still be processed outside of the normal porting hours.
We cannot guarantee when your port will, or will not, take place.
It is quite possible that a mobile port that is submitted outside of these hours could still be processed so you should only submit an order to port your number to Unwyred when you are ready for your service to move over
New number
If you’ve requested a new mobile number, your service should be activated almost instantly but can take up to 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.
Transferring your number
If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can normally take around 15 minutes but can take 24 to 48 hours and is subject to ‘porting hours’.
The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the Unwyred network.
Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.
Porting hours are: (AEST)
We’re here to protect your mobile service.
Unauthorised transfers of mobile numbers between Telcos are rising and may lead to fraud and identity theft.
To protect you, we’ve implemented a process to verify number ownership prior to the transfer.
This involves sending a code to the number you’re transferring which must be confirmed by you before the transfer can proceed.
This is the safest, quickest and easiest way to transfer your number and why you should only activate when you have your phone.
You’ll need to check with your current telco if you’ll be charged early cancellation fees for transferring to Unwyred. In some cases you may also have a mobile handset repayment that you will need to payout.
If we have sent you a new SIM card and you need to transfer your service on to it, Please visit the Sim Activation link on our website and follow the instructions.
It is not possible to choose your new number when activating your service. We will email you your new number once you have activated it.
The most common reason why porting fails is due to a mismatch between the information provided to us and that held by your current provider.
We check the following when porting:
We also recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.
Once you’ve done this, you’ll need to start your activation over again.
For assistance please contact us at support@unwyred.com.au and one of our team members will be able to assist you.
Recurring bolt-ons are automated on Unwyred Mobile and are perfect to cover that extra data you are expecting to use every month. Auto Bolt-ons of 2GB will apply for $10 per additional bolt on if you exceed your data limit, max up to 5 times every month to use in Australia.
2GB Auto bolt-on’s will occur automatically to your plan only when your plan’s data allowance or any other active bolt-ons are exhausted. If you do not exhaust your plan’s data allowance, there will be no charge.
Up to 5 x 2GB bolt-on blocks will be automatically added to your account as they are consumed, one by one. You just pay for the 2GB bolt-ons blocks that are added. Once the 5th data block is exhausted, excess usage charges may apply.
It is valid until the end of your monthly bill (27th of every month) and will be automatically renewed. You can cancel this bolt-on at any time, but any unused data will be forfeited.
To check the usage of you plan allowance, excess charges and bolt-ons usage while you are in Australia simply SMS the word Bal to 179 and you will receive a balance summary.
Download speeds are capped at 100Mbps and 250Mbps respectively. These are the maximum potential download speeds. Typical speeds may often be slower and will vary due to factors as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
